By using our services - you agree to these terms.
2nd Homes
Definitions
- 2nd Homes are properties used by you, the owner and/or your family and friends. They are not operated as holiday cottages, Airbnb or similar.
How it works?
- Once you have contacted us we will make arrangements to visit you and say hello, this provides an opportunity to discuss your needs and decide which plan best meets your requirements.
- We'll ask for your contact details and ask you to provide alternative contact details in case we need to get in touch with you urgently.
Bookings, cleaning, time slots.
- For full Terms and Conditions please check Ryedale Cleaners
Responsibilities
- Our services are designed to minimise risk to your property. We aim to act quickly and decisively if anything abnormal is spotted.
- We ensure that the property is left secure, locked and alarmed (where relevant).
- Our company does not take any responsibility for any event which is beyond its control or where we are not at fault.
- You, the homeowner, are responsible for ensuring that the terms of your property and household insurance (including the requirement for inspections), are fully complied with.
Packages
- Once you have chosen a package, you're welcome to upgrade or downgrade at any time, for one time only.
- The service we provide includes an agreed number of checks to the property every month. The fixed cost for these form part of your subscription. If you, or others, are visiting the property, you can let us know so that attendance by us can be deferred but please note, the monthly charge remains fixed.
Prices
- Our prices are for properties in and around Helmsley. For properties beyond the Helmsley area, we will agree a price with you in advance based on journey times.
Emergencies/ call outs
- We suggest that owners register us officially as key holders with the local police. In the event of any problems such as the alarm going off, the police can contact us directly. If we have to respond in circumstances like this, additional charges are applicable.
- Mon - Fri 8.00 - 18.00 £30
- Mon - Fri after 18.00 £50
- Sat - Sun £50
These fees are based on a visit of half an hour.
- If you, or your visitors, arrive at the property and have forgotten/lost the key, you can collect the spare from us, or we'll meet you at your property. The charge for this service is £30
- We will have agreed with you in advance, the maximum value of remedial work that we can authorise without discussing it with you first. Generally we set this at £250 for most clients. In the event of an emergency, (such as a leak), we will authorise the work. If the work is likely to cost more than this figure, we will discuss the work with you first and agree the next steps in advance of any work being carried out.
- For call outs when you or your Guests might have a problem and we're coming in to see what we can do and help out as soon as possible. £25 (for first half an hour)
Payments
- Our invoices are issued at the end of every month. Our terms are strictly payment within 7 days.
- You can pay by bank transfer, direct debit cash or cheque.
OUR PHILOSOPHY
We believe in honesty - that - for us, is the foundation of everything. This is where we start, and where we finish. We also expect that from you. Kindness and fair play.
Thank you. We appreciate your cooperation and understanding.
T&A
